NBC CT Responds has been receiving reports from customers who have experienced issues with Uncas Gas, resulting in delayed propane deliveries and leaving them without heat for days. The company attributes the problems to staffing issues and prolonged cold weather.
One couple from Cromwell, the Fazekases, reached out to NBC CT Responds after being without heat since Saturday due to the lack of propane delivery. They were relieved when an Uncas Gas truck finally arrived at their home one hour after the story aired on NBC CT News.
The company’s chief operating officer is addressing the problem in Connecticut by bringing in additional drivers from other locations to assist with deliveries. If you are facing a consumer problem that you cannot resolve, you are encouraged to fill out a complaint form on the NBC CT Responds page.
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