AWS, the world’s leading provider of cloud computing technology, is working closely with travel and hospitality companies to enhance customer experiences and operational efficiencies. Companies such as United Airlines, Air Canada, Trip.com, Booking.com, and Choice Hotels are utilizing AWS services to drive success through effective technology strategies.
Massimo Morin, the global head of travel at AWS, highlighted how travel brands are leveraging artificial intelligence and machine learning to solve business problems. He emphasized the importance of breaking down data silos to create a “single source of truth” about the customer, enabling brands to offer a seamless experience throughout the travel journey.
During a discussion at The Phocuswright Conference, Morin shared specific examples of how AWS clients are using technology to improve their services. The focus is on using technology to optimize customer experiences and streamline operations.
As travel companies continue to navigate the challenges of a constantly evolving industry, partnering with companies like AWS can provide the necessary tools and expertise to stay ahead of the competition. By embracing advanced technologies and leveraging data effectively, travel brands can create a superior customer experience and drive business success.
For more insights on how AWS is shaping the future of travel technology, watch the full discussion from The Phocuswright Conference.
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Photo credit www.phocuswire.com
