Frontline workers are facing increased stress and burnout due to higher workloads and evolving customer expectations. In Singapore, turnover rates among service and sales staff are alarmingly high. The rise of omnichannel e-commerce has added to the demands faced by frontline staff, who are now required to juggle multiple tasks to meet customer demands.
To address burnout and enhance employee wellbeing, organisations must look beyond simple wage increases and adopt a more comprehensive approach. Technology can play a crucial role in alleviating stress by automating repetitive tasks, facilitating communication, and providing valuable insights to leaders. Businesses can empower their employees by implementing automation, AI, and connected devices to streamline operations and improve productivity.
Enhanced communication and collaboration through connected devices are also essential in fostering a supportive work environment and boosting employee engagement. By analyzing data gathered from these devices, managers can gain a better understanding of employee needs and take proactive steps to support their wellbeing.
In the era of Industry 5.0, a people-focused approach to innovation is crucial in addressing talent challenges. By prioritizing worker concerns and leveraging technology to create a supportive environment, organisations can enhance employee wellbeing and drive long-term success. George Pepes, APAC Vertical Solutions Lead for Zebra Technologies, emphasizes the importance of integrating connected devices and advanced analytics to tackle issues related to burnout and retention.
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The critical importance of modern technology for achieving business success – HRM Asia
